Certified Internal Auditor (CIA) Practice Test

Tolerating silence, asking open-ended questions, and paraphrasing are techniques most effective in which context?

1. Meetings

2. Listening

3. Interviews

4. Feedback

The correct answer is: Listening

The techniques of tolerating silence, asking open-ended questions, and paraphrasing are particularly effective in the context of listening. These methods enhance communication and facilitate a deeper understanding between the speaker and the listener. Tolerating silence allows the speaker to reflect on their thoughts and feelings, creating space for them to express ideas more fully. This approach can encourage them to share more meaningful information, as they feel they have the time and opportunity to do so without interruption. Asking open-ended questions invites the speaker to elaborate on their responses rather than providing simple yes or no answers. This technique encourages a richer exchange of ideas, thus improving comprehension and engagement in the conversation. Paraphrasing involves restating what the speaker has said to ensure understanding and demonstrate active listening. This technique not only confirms the listener's comprehension but also shows the speaker that their thoughts are valued and understood, fostering a more productive dialogue. In contrast, while meetings, interviews, and feedback sessions might also utilize these techniques, they are primarily techniques that enhance the listener's role and effectiveness in communication. Therefore, the focus on the listener's active engagement makes this context the most appropriate for the specified techniques.